Terms & Conditions

Your use of this site and affiliated sites demonstrates your acceptance of the following terms. If you do not agree to these Terms, in whole or in part, please do not use this site.

This website has been prepared solely for the purpose of providing information about Thumb Welding Supplies and the products and services it offers.

This website has been compiled in good faith by Thumb Welding Supplies, Inc. However, no representation is made as to the completeness or accuracy of the information it contains. In particular, you should be aware that this information may be incomplete, may contain errors or may have become out of date.

Thumb Welding Supplies reserves the right to add, modify or delete any information at this website at any time. This publication and any references to products or services are provided "as is" without any warranty or implied term of any kind.


Thumb Welding Supplies, Inc  maintains the right to cancel or refuse any order without any limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, and/or delivery location restriction.

 

 

 

 

 

 

THUMB WELDING Shipping Policy

Shipping
Customers wishing to see what shipping costs will be on a particular order should add the items to their shopping cart. Then enter their zip code in the box and then click "Recalculate." This will giving the appropriate shipping cost based on the shipping option that is chosen.

Sales Tax:

  • Sales tax applies to all orders shipping to Michigan
  • Expedited Orders:
  • Check Availability - Please call 989-872-2931 - Fri. 8am-6pm EST to check availability of items needed for expedited shipping.
  • If expedited shipping is needed, please ensure to have your order placed before 3pm (EST) we will ship out the order that day if the items are in stock.
  • If expedited shipping is needed and we receive the order AFTER 3pm (EST) we will ship the order the next day if the items are in stock.
  • If expedited shipping is needed and the items requested are not in stock, we will notify customers via email and OR a phone call when the order is processed. We will still ship your item via the selected expedited service once we receive the items into our warehouse.

Shipping:

Customers may select the type of shipping at time of order. We have the following options:
UPS Ground / UPS 2nd Day Air® / 0UPS Next Day Air® / USPS

UPS – Ground, 2nd Day Air or Next Day Air for shipments up to 150 pounds, shipments over 150 pounds will be sent via freight carrier. All material shipped via freight carrier must be unloaded by the receiver. Additional charges for special delivery and/or handling are at the customers expense and must be paid at time of delivery.
NOTE: UPS does not deliver to a PO BOX, so please supply an alternative mailing address, or your order may be delayed. If you do not request signature confirmation there is no guarantee signature confirmation will be included with your order. Thumb Welding Supplies, UPS and USPS do not accept any liability after a product is confirmed to be delivered.

USPS:
- Parcel Post packages can weigh up to 70 pounds and measure up to 130 inches in combined length and distance around the thickest part. A surcharge applies to certain items including packages weighing over 35 pounds and certain shapes.
- Priority Mail is 2-3 days delivery. The maximum weight is 70 pounds, and the maximum size is 108 inches in length and distance around the thickest part combined.
- Express Mail is next day delivery by noon or by 3:00 pm to many destinations.

 

Thumb Welding Supplies Return Policy

All returns must be approved by a representative of Thumb Welding Supplies.
Thumb Welding Supplies will accept returns for any merchandise provided it is in the original packaging and has not been used or altered in any way within 30 days of receipt of order. Thumb Welding Supplies  also reserves the right to refuse a return for any special or custom order item.

A restocking fee of up to 25% may apply to any or all returned merchandise. The merchandise must be returned in the original packaging and in saleable condition and must be shipped at the customer’s expense and insured for the cost of the merchandise.

If the item is returned in non-saleable condition, Thumb Welding Supplies reserves the right to not issue credit or return to the customer. Once an item is used we will not accept a return on it. Thumb Welding Supplies reserves the right to refuse any return.

Shipping Costs
If the wrong merchandise was shipped or the merchandise was defective, please let us know immediately and we will correct the situation at our expense. We will send the correct items along with a return label for shipping the incorrect items back to our warehouse. We cannot issue shipping refunds on return items under any circumstance.

Damaged Goods
There are times when a package will arrive to a customer in a less than perfect condition. While we attempt to take every precaution to avoid merchandise being damaged in shipping, once the product leaves our warehouse, it is the responsibility of the delivery company to deliver your package undamaged. If an item arrives damaged, please notify us within 24 hours and if possible, refuse delivery of item from the delivery service. If the damage is concealed by the packaging and found upon opening the package, please document all damages and contact us within 24 hours. We will take all possible steps to replace your merchandise as quickly as possible and will handle all claims with the delivery service.

Exchange Returns
Thumb Welding Supplies is more than happy to exchange items.  These items must meet our return criteria of being in saleable condition upon return to Thumb Welding Supplies. Once the items are received and inspected by Thumb Welding Supplies, the items that need exchanged will be sent out to the customer. All shipping cost associated with exchanges are at the customer’s expense.

Product Warranties
All products that have a manufacturer warranty are covered by the manufacturer warranty from manufacturer defects and covered for the specified amount of time in the manufacturer warranty. Requests for warranty repair should be directed to the manufacturer of the product.

Credit
No credit will be issued to customer until the returned item is received and inspected by a representative of Thumb Welding Supplies. Once received and inspected, the credit for the return or exchange will be made using the payment method selected by the customer. No credit will be issued for shipping costs on returns unless the return is based on an error caused by Thumb Welding Supplies.